Support

Write to support@alphonsoecosystem.app and a person will reply. Tell us what you were doing, what you expected, and what happened instead — and if it is about your account, write from the address you signed in with so we can find it.

• In the iOS app, we email you a 6-digit code instead of using a password. Enter it in the app to sign in.
• No code? Check your spam folder, and make sure the address matches the one you signed up with.
• You can also sign in with Apple in the iOS app, or with Google. If your progress seems to be missing, sign in the same way you did the first time, or write to us.
• On the website you can also sign in with your email address and a password. Use “Forgot your password?” on the sign-in page to reset it.

• Alphonso Pro is an auto-renewable monthly subscription that unlocks Hector, the AI voice tutor. Everything else is free.
• If you start with a free trial, you are charged when it ends unless you cancel at least 24 hours before.
• Manage or cancel it in the Settings app on your iPhone: tap your name, then Subscriptions. Cancel at least 24 hours before the end of the current period to avoid the next charge. We cannot cancel it for you, because Apple handles billing.
• Refunds are handled by Apple at reportaproblem.apple.com.
• If you subscribed through Google Play on Android, manage or cancel it in Google Play under Payments & subscriptions. Refunds follow Google Play’s policies.
• Already subscribed on another device? Use Restore Purchases on the subscription screen.

• Export: Profile, then Settings, then Account, then Export My Data.
• Deletion: the same screen, Delete My Account. It is permanent and removes your learning history, including Hector's. Hector runs on the same account, not a separate one, so there is nothing extra to request.
• AI features: turn them on or off any time under Profile → Settings → AI features.

What we collect and why is set out in full in our Privacy Policy.

In the iOS app, every screen that shows another person has a “…” menu with Block and Report. On the website, the same menu is on leagues, friends and study buddies. Blocking takes effect immediately. We review every report within 24 hours. To report something the menu does not cover, such as a team name on the website, or if something needs urgent attention, write to support@alphonsoecosystem.app.